We offer a Lifetime Warranty on the repairs to your vehicle as long as you remain the registered owner or lessee. We also can extend the Manufacturers’ Warranty to your vehicle (when applicable).

To ensure that your child or children are 100% safe, we ALWAYS recommend you replace your child’s car seat after being involved in an accident.

We do not provide courtesy vehicles. If your claim is insurance-related, most policies have coverage that will afford you with a rental vehicle while your vehicle is being repaired. Please check with your insurance professional to ensure you have the appropriate coverage.

No, only the registered owner of a vehicle or the named insured on an Insurance policy may report any accident or damages to their insurance company.

By law, you must report any vehicle accident to the police when there is personal injury or damage over a certain dollar amount. If you are unsure, its best to file a police report as soon as possible. ‘Fail to Report and Remain at the Scene of an Accident’ is both a Federal and Provincial offense in Ontario.

It is important to take the necessary steps and time to ensure all related damages, as a result of an accident, are listed on an estimate. Most vehicle owners will not have the expertise to compare estimates line by line. Most consumers will compare bottom-line prices instead, which can be very misleading. The Collision Man’s collision repair professionals will take the time to ensure that each customer understands their collision repair estimate. We want you to feel comfortable with the repair process before proceeding with any repairs. You should always confirm that any repair estimates you get are accurate, reflect the damages to be repaired and are in written form. When comparing estimates remember to compare ‘apples to apples’ and that the estimates all include the same repairs and parts.

We have chosen to do business with only the best automotive paint suppliers in the industry. These same paint suppliers also supply vehicle manufacturers. We follow the specifications outlined by these suppliers.

If your repair is managed by your insurance company; it is not up to the auto body shop to decide on which parts to utilize for repairs. The insurance company always decides on how they would like the vehicle repaired. If you are concerned about new parts versus “other” parts, you should speak with your insurance adjuster or agent for clarification.

We offer a lifetime guarantee on all repairs. We have trained technicians and the latest equipment to ensure the repairs to your vehicle meet manufacturer specifications. It is our responsibility to ensure your vehicle is as safe as it was before the accident.

By law, you are supposed to report any vehicle accident. As far as rate increases are concerned, some insurance companies offer ‘accident forgiveness’ on your 1st at-fault accident. You should always check your policy coverages to confirm that you have the appropriate coverage. If you are unsure about your coverage, always speak to an insurance professional. If you are unclear if the accident was your fault, please review the Fault Determination Rules utilized by insurance companies to determine fault. If you are found to be 50 percent, or more, at-fault, it is likely that your premium will go up at the renewal of your insurance policy.

Time frame of repair varies differently for every vehicle. It depends on insurance approval, part orders, and time span of labour. Usually all vehicles are repaired within a three day to two week timespan.

No, they will not. An auto body shop must be affiliated with Dealerships which represent each specific Manufacturer to honour the Manufacturers’ Warranty on your vehicle. You should always ask this question when inquiring with an auto body shop if you require repairs on a newer or leased vehicle.

No, they do not. You should always confirm or ask what other services or benefits any particular shop may offer you. For example, ask the shop if they honour your manufacturers’ warranty. All insurance ‘preferred’ auto body shops must honour the Lifetime Warranty offered by the insurance company.

We are recognized as insurance ‘preferred’ auto body shops with the majority of insurance companies. Please check with your insurance company to confirm.

Insurance companies have business relationships with specific auto body shops to ensure quality workmanship. The insurance company usually offers a lifetime warranty on repairs completed at a preferred collision repair shops.

Your deductible represents the financial portion of the claim to which you are responsible for. You agree to the deductible amount when you purchase your insurance policy. You may have different deductibles associated with specific coverage. Please check your insurance policy to verify your deductible(s).

Your deductible can be paid at the time you pick up your vehicle once it has been repaired.

The choice of where to repair your vehicle is always yours.

Accidents happen, and when they do, we are here to help. Follow these simple steps if you are involved in a collision.

Step 1: Always Stop

If you are involved in a collision and do not stop, you may be subject to criminal prosecution. Stop your vehicle, stay calm and when it’s safe, exit the vehicle.

Step 2: Check for Injuries

Assess the extent of injuries and when in doubt, call 911 to report the location of the collision. Caring for victims is a priority, but sometimes it may be unsafe to remove people from vehicles involved in a collision, so wait for help to arrive. Don’t move anyone who has sustained an injury unless it is necessary to keep them from further harm.

Step 3: Pull over and Record Damage

If it’s safe, move your vehicle to the side of the road, away from traffic. Turn on your vehicle’s hazard lights and use cones/warning triangles for safety. Assess the condition of the vehicles as best you can and take pictures of damage. If there are parties involved that have injuries, call 911. Don’t discuss fault, responsibility, or circumstances of the accident with the other driver(s).

Step 4: Exchange Information and Document the Incident

Be sure to obtain important information from all involved drivers:

• Names, address, contact information
• Driver’s license number
• License plate number
• Insurance Information
• Contact information of registered vehicle owners

If a driver fails to provide any of the requested information, it may be advisable to notify the police of the collision. Contact information of passengers and any witnesses should also be obtained.

Step 5: Contact the Professionals at The Collision Man

If you need a tow truck call (905) 432-7253 for 24-Hour Towing Assistance.

Don’t drive your vehicle if it seems unsafe and never sign any releases with towing companies, repair centres or insurance companies that you have not read or do not fully understand.

The Collision Man is recommended by most of the major insurance companies, and you can ask your Insurance advisor to recommend us for repairs.

Here are several reasons why you should choose us for your vehicle repair centre:

• The Collision Man has been in operation for more than 23 years. The impeccable quality of our service – including follow-up – is shown by the loyalty and satisfaction of our clients.
• The Collision Man does body work and nothing else, making us experts in this field.
• The Collision Man is recognized by all insurers.
• The Collision Man takes care of everything: from the hand-over of your keys to delivery of your vehicle, including filing your insurance claim.
• The Collision Man offers a rock-solid guarantee.
• We respect a code of ethics developed for your protection.